Privacy Policy

We collect the following data when you use the BLOH platform: • Identity information: last name, first name, email address. • Delivery information: postal address, phone number. • Navigation data: pages viewed, products seen, searches performed. • Transaction data: order history, payment methods used (without storing raw bank data). • Communications: messages exchanged with sellers or support.

Your data is used to: • Manage your account and authenticate your access. • Process your orders and organize delivery. • Send you notifications related to your orders (confirmation, shipping, return). • Improve our platform through the analysis of navigation behavior. • Prevent fraud and ensure platform security. • Respond to your customer support requests.

The processing of your data is based on: • The performance of a contract: to process your orders and manage your account. • Your consent: for marketing communications (which you can withdraw at any time). • Our legitimate interest: to improve our services and prevent fraud. • Compliance with legal obligations: retention of billing data.

We implement appropriate technical and organizational measures to protect your data: • Encryption of sensitive data (HTTPS, TLS). • Restricted access to data by authorized personnel only. • Continuous monitoring of our systems against unauthorized access. • No raw bank data is stored on our servers.

We never sell your personal data. It may be shared with: • Platform sellers: only the information necessary for the execution of your order (name, delivery address). • Our technical providers: hosting, email sending, online payment — in strict compliance with the GDPR. • Competent authorities: in case of legal obligation.

In accordance with the GDPR, you have the following rights: • Right of access: obtain a copy of your personal data. • Right to rectification: correct inaccurate data. • Right to erasure: request the deletion of your data. • Right to portability: receive your data in a structured format. • Right to object: object to certain processing. • Right to restriction: restrict the processing of your data. To exercise your rights, contact us at: blohmanager@bloh.fr

Your data is kept for the following periods: • Account data: for the duration of your account, then 3 years after deletion. • Order data: 10 years (legal billing obligation). • Navigation data: 13 months maximum. • Support data: 3 years after the file is closed.

For any question regarding your personal data, you can contact us: • By email: blohmanager@bloh.fr • By mail: SAS Bloh France, Data Protection Department, 26 rue du commandant Abrioux, 21000 Dijon, France. You also have the right to file a complaint with the CNIL (National Commission for Information Technology and Liberties): www.cnil.fr